Elite Car Service LLC terms and conditions:
Service calls/appointments shall be made no less than three (3) hours preceding the intended pick up time.Elite Car Service LLC shall not guarantee prompt pick up for the calls made less than three hours, intended pick up time Such call will be honored based upon availability of vehicles upon assessing the distance between availability vehicles and pick up point.
Contract Agreement: Deposits made to Elite Car Service LLC are non-refundable. Cancellations for SUV’s within 24 hours, Luxury Vans and Minibuses 7 days of charter will be billed at 100%. The client is responsible to notify us of all airline changes, delays, cancellations & missed flights. Please observe our non-smoking policy.
General Billing: All services are billed to your credit card or to a company account (provided If you have previously applied and been approved for billing terms with us). Elite Car Service LLC accepts Visa, Master Card, Discover and American Express credit cards. Service Fee A 18% is added to all services. You are not obligated to tip our drivers. The 18% service fee includes driver gratuity, additional Charges will be added to your invoice, including parking, National parks entrance fee,airport or other special fees. Charges incurred on your behalf or as a direct result of your limousine service will also be added to your invoice, including applicable fuel surcharges if mentioned, and parking fees.
Limousine trips of unusual duration may require additional fees, such as meals and accommodations for the drivers. Our rates are subject to change without notice. The rate in effect at the time your service was scheduled shall apply. As is customary in the Transportation service industry, fees are calculated on an hourly rate basis and or mileage. Time is calculated from the time when the vehicle leaves the pick up place until the time it returns, and there is a Two (2) hours minimum charge For SUVs and Luxury Vans . Note that Waiting time Is charged in thirty (30) minute increments; fractions are rounded to the next thirty (30) minutes.
Quotations provided by us are estimates based on known information and experience regarding drive times, traffic volumes, and related factors. Actual charges may be slightly higher or lower than estimated due to traffic, weather, and other factors outside of our control. The driver will wait up to forty-five (45) minutes on airport pick-ups, and up to fifteen (15) minutes on non-airport pick-ups before calling the primary or alternate contact numbers (provided when you make your reservation), for authorization to wait additional time or to cancel. Charges will still apply see “Cancellation Policy, No Shows” below for details.
NOTE: We monitor scheduled air carrier flights for passengers arriving via scheduled flights on any major commercial airline. Your driver will be dispatched based on current arrival information available to us. We DO NOT monitor trains, ships, or other modes of transport; therefore, it is your responsibility to notify us if you will be arriving after the scheduled time provided during your reservation.
No Shows: It is important to avail yourself of the ability to check pricing and confirm your plans prior to booking with us. Cancellation fees apply according to the following schedule: If you cancel your reservation at least 4 hrs for SUVs and 7 days for buses, Vans & Executive Vans in advance of your scheduled pick-up date and time, there is no paid fees nor cancellation fee. Cancellations made less than 4 hrs for SUVs, 7 days for buses, vans and all daily requests for delegations or multiple Vehicle events prior to the scheduled pick-up time will result in a cancellation fee of the full base fare of the trip. Cancellations made less than 24 hours prior to the scheduled pick-up time will result in a cancellation fee of the full base fare of the trip. Cancellations made at pick-up time, as well as “no shows” (you are not available or no longer want the trip when the driver calls for you) will result in a cancellation fee of the full base fare of the trip, plus the 18% service fee, plus any applicable wait fees and expenses (including fuel, National park Fees, etc.) as described elsewhere in our terms and conditions. Cancellation of greeters with less than four (2) hours notice will be charged at the full hourly greeter rate. If you are running late (except as provided above under “Punctuality; Driver Wait Times”) or you cannot locate your driver, please call 307-413-3760 to avoid a “no show” fee.
Refunds: Please read our cancellation policy.
Holiday Service: Services are available on major U.S. holidays, but a surcharge of 20% (calculated against the base fare and any stop and wait times) will be charged on all executive services originating and/or ending during the calendar day of: New Year’s Day Easter Memorial Day Independence Day (4th of July) Labor Day Thanksgiving Day Christmas Day Weather Conditions.
Hourly Services: Services rendered on an hourly basis (such as for special events, parties, etc.) will be billed at then-current hourly rates. Customers will be billed from the time requested, until the time of the drop off, with a minimum charge of three (3) hours for SUV’s and 4 hrs for all other vehicles Hourly services are tabulated and billed in one hour increments. Services provided city to city are billed on the basis of a round trip, at our hourly rate, even if the customer and/or passengers require only one-way service. Wait times required during city to city services are billed at the same hourly rate as actual travel time.
Important Disclaimers We will not be liable for circumstances beyond our control, including, but not limited to mechanical breakdown, conditions or closure of roads, impact of weather, communications delays, and a like. We cannot be held responsible for the loss or damage of personal items, including items such as baggage, purses, cameras, wallets, items packed within baggage or cases, or other items brought with you or left in the vehicle. Items that are breakable or of special value should be handled by you, and kept with you during transportation
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